Account Debited without Permission - ***

<p>At the beginning of May I requested a quote for my wife’s vehicle to be insured, the consultant helped me through the process. At the end of the call he said i will probably be looking around for further quotes etc, i specifically asked him at the end of the call if the prorated amount would be debited from my account before i confirm, he said no the amount will only be debited once i call back to activate and inform that i have taken delivery of the vehicle. On Fri 10th June 2016, almost a month on, my account was debited with the amount of R385. When i called FFW to enquire they informed me it was for my wife’s vehicle, i then informed them i did not confirm this and requested a refund of my money. The gentlemen who helped me assured me that he would call back within 10 minutes, on Tuesday 14th June i again contacted FFW to find out what is going on with my refund i was informed that the gentlemen did however call me back but my phone was off, fair if this was the case why was no voice message left for me to be called back, again a lady informed me that they will get another lady to call me back shortly, this was on Tuesday 14th June, it’s now Friday 17 June and I’m still awaiting a return phone call. I informed the lady on Tuesday the 14 June that I’m not prepared to pay for a vehicle which is not insured by them and actually insured by Outsurance (Better monthly Premium) and requested my refund. I’m still awaiting my refund </p>