Access issue

<p>Good day all</p> <p>I would like to exspress my utter dissopointment with regards to my access issue on on my policy. I recently had an incident where i had to process a claim via my Insurance , everything thus far went smooth and my claim was approved in no time thanks .</p> <p>I however im not happy with the access payeble on the account as to my knowledge my access on my policy as discussed telefonically is suppose to be only R3000.00. I was recently informed that due to the fact that the incedent was after a certain time the access amount changes. I queried this and was informed that the agents cannot explain all T&C in the policy over one call, i understand this but feel that i should have been informed of this like i was informed of the standard access of R3000.00. ( Crucial Information Withheld)</p> <p>I feel that i was misled and information was kept back in order for the sale to be won. Can someone in a more senoir possition contcat me or my husband to discuss the way forward as this servicce is not aacepable .</p> <p> </p> <p>Thanks</p> <p> </p> <p>Lucinda</p> <p> </p> <p>Please call me on ********** 982 Mr Nathan Abels</p> <p> </p> <p> </p>