Absolutely terrible service from 1st for Women Insurance.

My vehicle has been in for repairs for over a month, and despite this unacceptable delay, the insurer refuses to extend the courtesy car. What makes this even more frustrating is that the panel beater was appointed by them, not by me. The so-called "unforeseen delay" is entirely outside of my control, yet I am the one expected to carry the inconvenience. Each time I raise this issue, I am told there is “nothing they can do.” This is completely unacceptable. How is a customer supposed to commute to work or manage daily responsibilities when left without transport for such an extended period? It is baffling that an insurance company that prides itself on customer service has no flexibility or exceptions, even in situations clearly caused within their own process. I am paying my premiums every month without fail, yet when I need support, I am met with rigid policies and zero accountability. In short, the service is disappointing, inflexible, and utterly unsupportive. They are quick to debit your account, but far too slow to provide meaningful assistance when it actually matters.