Absolutely NO FOLLOW THROUGH from FFW

Good day, Firstly.... I WOULD NEVER RECOMMEND FFW to ANYONE, not even my worst enemy. Absolutely no ASSISTANCE and DEFINITELY of no help to WOMEN. I crashed my vehicle last year December and had my vehicle towed to an assessment centre and ultimately it was off to repairs at RENEW IT Greenstone. Understanding that most companies close over the December break, I was patience with regards to the repairs. The start of this year however, there seemed to be delay upon delay with regards to repair and scheduled delivery of my vehicle. I have tried COUNTLESS times to liaise with FFW and RENEW IT and was given the runaround. As a last ditch method I had my attorney query the state of repairs and asked for the Vehicle to be delivered within 24 hours (06th Feb) and NO WORD FROM FFW. By that weekend he sent another email and STILL NO WORD. Blanant disrespectful..... After calling on 14th Feb and having a candid conversation with a consultant Lucinda - Still no contact or acknowledgement from FFW. SO after 8 weeks without my vehicle and NO CONTACT from FFW with regards to the claim.. Mr Ian Finlay (Operations Manager at RENEW IT) was kind enough to have my vehicle delivered on Friday 16th Feb. Mind you there is still work that needs to be done but the second problem with FFW is that the contrator assigned to repair my garage still hasnt repaired it and now i'm in possession on my vehicle without secure parking and FFW is well aware as I have voiced my concerns but till today no word from them or their contractors. All this has left me with a VERY bitter experience and I do not intend to be a client of FFW for very long. What am I to do because calls and even getting your attorney involved doesnt spur FFW on to DO RIGHT BY THEIR clients.