Absolutely horrible Treatment

Absolutely no regards for Client, was on an accident on 13 June 2018 the vehicle although still drivable was towed on the scene (was told it is company policy that all vehicles should be towed just in case the damage is far more than what's visible), I had to use the car rental whilst waiting for First For Women to approve my claim after waiting 11 days for them to approve claim. It took another 4 days for the vehicle to reach the panel beaters The repairer informs they are allowed 30 days to fix the car and still today I'm told all the parts have arrived, nothing done on the vehicle as yet. Fast Forward my problem is the car rental 30 day period expired. whose fault is it that there are timelines in fact everyone has timelines besides me as if I asked to be involved in an accident. I should as well put a deadline on the fixing of my vehicle. but its fine ill take better informed decisions when choosing an insurance provider next time. Thanks First For Women for the painful lesson its greatlyyyyy appreciated