Absolutely disappointed

Most frustrating experience submitting a claim or just finding out if what was ****** out my car trunk will be covered. First Rachel the AI bot, get rid of it. Doesn’t understand English or Afrikaans. Sent an email and days later got a response. Went into the app to submit a claim and it doesn’t pickup an address and I must call the call centre. Can’t even hear the options properly.

Bring back the good old human being behind an email address please. It is also serving as our correspondence history and evidence. Cellphone signals are bad these days and can’t hear your agents on the phone. I’m inclined to taking my insurance somewhere else. Realise AI cannot replace the human in everything. We need service. After 8 years paying you, I’m just going to throw my money in a pit and go somewhere else now.