Absolute Disgrace of a Company!

I wish that I could give this company 0 stars. The service that they offer is COMPLETE BULLSH*T!!!! My claim was opened in October 2021 already, and it still has to be finalized. The 120 day grace period ended 18 Jan 2022, and I refused the extension as I just wanted the claim to be closed. Since 7 Feb 2022, I've called them every week and every time they say that they'll call me back with an update. I have received no phone calls, no updates, F*KOL!! Now they are saying that they want to do a cash settlement, which I did not agree too nor do I know the amount they want to pay out.

As a first time car owner, I thought that FFW was the right choice because I loved what they offered and as a woman, the response services sold me. But experiencing there service first hand, they are more concerned about getting a sale than actually looking after their customers. I would not even recommend them TO THE DEVIL HIMSELF!! Their service is embarrassing and I would be ashamed of myself if I was them.