Above average assistance.

So… my fridge broke down on the 11/11/2025 late in the afternoon. Called in and I was advised to submit my claim on line. I struggled and called again. The claim was only registered on the 13th after I called from the to Yoilsa M. She took me step by step in how to submit the online claim. RCI called on the 14/11/2025 and arranged for the assessor to come through. Assessor came through on the 18th Nov. I appreciate the assistance Yolisa M did by escalating my claim. Still waiting for RCI to hand over a report to the Insurance Company. Overall Yolisa was just amazing after Angela had down and Rachel had done a terrible