MA
Mallorie A

1 reviews | Active since Apr 2018

24 Apr 2018, 15:26

A year later and my car is still giving me endless problems

I had an Accident on the 4th March 2017, • Initally I got my car back from the panelbeaters after almost four months where also it was a continuous battle. • I had to hire a car at my own cost due to delays in the repairs that needed to be carried out on my car. • After finally receiving my car (which was said to be fixed) it made a constant sound on the left front hand side andmore importantly, all the lights on the dash start popping up and subsequently the car completely stalls. • I than sent it back to Renew it to fix the problem which after another almost three months only resulted in them making the problem worse,wherein i was now unable to drive the car at all!! • Renew It then requested I take my car to Toyota to resolve the issue as they were clearly unable to do so. • My car was then at Southern Toyota Dealership for over two weeks (no courtesy car was provided). • According to them the wiring was poorly done and even after the tracking company coming to replace the unit and Southern Toyota running a number of tests, my car is still in the same state! • No one can still tell me what’s causing the problem. • Also as a Doctor I don’t see it fair or safe that I use this car to work, This is unacceptable!

Note that i have been running around in circles for the past year paying more than R2000 p.m for insurance for a car I never have and use. No one can tell me whats wrong with my car and I have requested First For Women to write this car off and no one has gotten back to me, its a Toyota Corolla, not even a BMW.

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Replies (3)
1st for Women
1st for Women's reply24 Apr 2018, 15:36
Official

We acknowledge receipt of your complaint.

One of our Customer Relation Specialists will be in contact with you to discuss your concerns.

Kind Regards,
The First for Women Team.

1st for Women
1st for Women's reply24 Apr 2018, 15:42
Official

Update:

We have attempted to contact you on your mobile, without success. We need to discuss your concerns with you and will appreciate it if you will contact us back.

Kind Regards,
The First for Women Team.

1st for Women
1st for Women's reply02 May 2018, 15:11
Official

Update:

Arrangements were made to collect your vehicle. Further arrangements were made to do a full report to establish what the problem is. We will update you on the process and invite you to contact our Customer Relation Specialist if you need further assistance.

Kind Regards,
The First for Women Team.