A very angry client

1st for women, 1st for wht....? I do nt feel valued as a customer. Nov 2019 I was involved in a car accident, the accident wasn't my fault and as far as I know if the accident isn't your fault your allowed to claim your access back. Firstly around about Feb I got a letter stating that the person I was involved in a car accident with didn't have insurence. Likely I had the person's number called them only to find out that the person does have insurence and provided proof that he does(where they got the info that he doesn't don't knw where). I as a customer had to call 1st for women to inform them that he is insured. I spoke to a guy called Bongani Radebe from the legal access claim DEPARTMENT. I AS THE CUSTOMER HAD TO EMAIL THEM THE INFO OF THE THIRD PARTY .As a customer I understand that these things take time but wht angers me is there is no communication none whatsoever to update me on my claim. I as a customer have to call now and again to find out whts going on. With all that been done to me a mnth after calling Bongani (the next month to find out the progress) I was told Bongani went on leave (spoke to a girl called Kim) only to find out Bongani he never went on leave during that time so I was **** to (don't knw if he was avoiding me) All of this happened Jan- Feb. We are now in May still no feedback called today spoke to Tebogo she promised to call before end of business (it never happened). She said it looked like my file was transfered to a different department. I really angry and unhappy with this insurence company. I mean do they think I'd just forget about an access of R6400 even if I was rich NEVER!!!!!! These consultants really give this insurence company really BAD all because they not professional. If anyone reads my complain please do send suggestions of which insurence company values their clients.