A Shocking Display of Incompetence and Lack of Communication

My experience with First for Women's claims process has deteriorated from frustrating to utterly shocking. Initially, I faced a complete lack of proactive communication, constantly chasing for updates. Their app chat was broken, calls disconnected, and promised callbacks never materialized.

Even after a manager, Dillon, got involved, I received only empty promises and drawn-out 24-48 hour feedback cycles. My request for a specific panel beater was ignored, leading to more struggles. What was meant to be a swift tow turned into days of waiting, with my car ultimately going missing for a period.

The latest revelations are truly astounding. After my repeated calls, my car was finally located. To my disbelief, a consultant then admitted that Dillon had never even sent the authorization to the panel beater in the first place – it was only sent today! This gross oversight by their staff explains weeks of delays.

My car has now been with First for Women for three weeks, and repairs haven't even begun due to this astounding internal failure. This continuous cycle of non-communication, misinformation, and sheer incompetence is unacceptable. I strongly advise against using First for Women for any insurance claims. Their processes are chaotic, their promises hollow, and their handling of my vehicle has been a complete nightmare.