FM
Fumani M

1 reviews | Active since Oct 2016

08 Feb 2018, 16:07

A Mag wheel got Crack by hitting a pavement water drain in the Public Road Claim Rejected Come on Assessor From Value Added Products Dont Embrass FFW

The mag wheel hit the Drain water meter next to the road , a drain that drains water out of the road. I really don’t know why is this not covered because it was in the parking slots next to a main road . I have been with First for women for more than 3years now , I haven’t heard such a terrible issues with you.

My wife has a home insurance and content with you and with regards to rejecting my claim because the drain next to a road that drain water outside a road hit my magwheel and the claim was rejected it now puts me in a difficult situation with FIRST FOR WOMEN. The assessor got it very wrong as even when you look at the picture, it shows that the pavement also made a scratch in the Magwheel before the drain crack the magwheel

Small mistake Like this you will Lose people who love you and enjoy being insured by the company. my wife insured the house,Content and the cars with you but now your not being Professional. i love FFW your the best

0
Replies (3)
1st for Women
1st for Women's reply09 Feb 2018, 07:35
Official

We acknowledge receipt of your complaint.

We will be in contact with you to discuss your concerns.

Kind Regards,
The First for Women Team.

1st for Women
1st for Women's reply09 Feb 2018, 07:57
Official

Update:

As discussed with our Customer Relation Specialist, the claim that you are referring to is a separate policy than your main policy.

We have therefore requested information from the Value Added department. As agreed we will provide you with feedback on the outcome of the matter soonest.

Kind Regards,
The First for Women Team.

1st for Women
1st for Women's reply15 Feb 2018, 13:56
Official

Update:

We are pleased that this matter has been resolved to your satisfaction.

Kind Regards,

The First for Women Team.