A long way to go

Whilst I appreciate the digitisation of the claim process 1st for Women has some way to go in getting this right. The photos and some of the information I loaded apparently never made it through to the agent and certainly wasn't shared with the service providers. I found attaching additional evidence and documentation challenging and was only able to do so once receiving a WhatsApp number.

The biggest frustration was with the rejection of my claim. I believe they have not considered all the damage. The problem is that I'm yet to be told the claim has been rejected. I stumbled across this information when I eventually received the call back I had requested when I was trying to load the additional evidence requested. I have not received any official communication from 1st for Women, so have been unable to dispute the rejection.