A heartfelt thank you to Samantha (from repairs department) and Dorothy Smit (from complaints division)

I am currently having my car fixed with Savannah Coachworks in Pretoria west. My car was towed on the 07th May to telesure grounds, on the 14th May I got notified that my car has been checked in at Savannah Coachworks and that they have ordered the car parts. Monday the 28th May I called the panelbeater to find out the status of my vehicle and only then did I know that they have received the number ordered parts and that they will schedule my vehicle for repairs. I got frustrated because you can imagine that they have had my car since the 14th May and only today the 01st June they telling me that they can only schedule my car for repairs on Wednesday the 06th June 2018, they telling me they have a que of car's waiting, why did they take my car in for repairs if they over scheduled? Doesn't make sense, only greed will make they take in more vehicles with little man power they have.

So I called my insurance and explained this scenario to them. I was helped by Samantha from repairs department, such a lovely lady, she made follow ups today and called me for feedback as she promised, she made me feel like I was in good hands and it's people like her and Dorothy Smit from complaints division (I worked with her on my previous claim) these two beautiful women are the part of the reasons why I am still a client with First for women. They go the extra mile, they sure know the true meaning of customer service.

Thank you Samantha and Dorothy Smit, your work is noticed, your company should make sure they take care of both of you because you are sure taking care of people like myself