VM
Vinolia M

1 reviews | Active since Jun 2022

13 Nov 2023, 21:35

A comprehensive cover from hell

The benefit, as described in the policy, clearly outlines a comprehensive service, inclusive of assistance for breakdowns, accidents, key lockouts, fuel shortages, and tire changes. Nowhere in the provided information was it stated that there exists a restriction of only three benefits per annum. As a customer, I re**** on the information presented while purchasing the policy, assuming that I would be covered for these services as needed without such limitations.

As a woman, being left stranded without the immediate assistance that was promised has not only caused inconvenience but also posed safety concerns. I trust you understand the seriousness of this matter, especially in emergency situations.

I kindly request clarification on where in the policy documents or terms and conditions this limitation is explicitly stated. Additionally, I urge a reevaluation of this limitation, as it significantly impacts the reliability and utility of the provided roadside assistance, especially in emergencies.

0
Replies (1)
1st for Women
1st for Women's reply13 Nov 2023, 21:38
Official
Hi Vinolia, 
 
 We are disappointed to hear about your service experience. 
 
 Kindly note that your matter has been escalated to the relevant team to look into. 
 
 Kind Regards,

The 1st for Women Team