PU
Priscilla U
1 reviews | Active since Mar 2018
21 Nov 2023, 14:52
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I cancelled my insurance with first for women on the 10th of October because they increased my premium without even a warning. You have received my cancellation letter but chose to continue debiting my account. Today you double debit and when I call to find out why I get told it's being sent to the person who received my cancellation they will call me back. The policy is still active on the app meaning no one is doing anything about it. As per my cancellation if you debit after I have cancelled you must refund immediately. I WANT MY MONEY BACK TODAY. I'm not going to be inconvenienced because your people are not doing their Job!
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Replies (2)
1st for Women's replyOfficial
21 Nov 2023, 14:54Hi Priscilla,
We are disappointed to hear about your service experience.
Kindly note that your matter has been escalated to the relevant team to look into.
Kind Regards,
The 1st for Women Team
We are disappointed to hear about your service experience.
Kindly note that your matter has been escalated to the relevant team to look into.
Kind Regards,
The 1st for Women Team
1st for Women's reply21 Nov 2023, 14:54
Official
Hi Priscilla,
We are disappointed to hear about your service experience.
Kindly note that your matter has been escalated to the relevant team to look into.
Kind Regards,
The 1st for Women Team
We are disappointed to hear about your service experience.
Kindly note that your matter has been escalated to the relevant team to look into.
Kind Regards,
The 1st for Women Team
PU
Priscilla U's updateReviewer Update
22 Nov 2023, 08:54Good morning,I'm still waiting for my refund. I am being adversely affected because of your actions. I WANT the refund ASAP. No one has bothered to call or even email regarding this issue. I really don't wanna have to take this further.
PU
Priscilla U's update22 Nov 2023, 08:54
Reviewer Update
Good morning,I'm still waiting for my refund. I am being adversely affected because of your actions. I WANT the refund ASAP. No one has bothered to call or even email regarding this issue. I really don't wanna have to take this further.