vv
vergottini.miane vergottini.miane

1 reviews | Active since May 2016

05 Apr 2017, 15:16

70% increase in 3 years-with zero claims!

<p>I've been with ffw for 3 years now. Started off really well. After year 1, they sent me an email saying that my premium is increasing (by more than R100 pm). I phoned them quite upset and they "reassessed" my account. They readjusted the increase to something like R20-which was fine. Last year another email with another large increase, which I didn't question. Today, AGAIN (3rd year in a row), I received an email with a mother increase of over R100 pm. That's 70% increase in 3 years. I have had zero claims and pay by debit order. I haven't cost ffw a cent since joining, yet they have no problem robbing me with ridiculous increases. It is actually shocking and I am so disappointed that the insurance provider I've been recommending for 3 years is treating their clients like that. And it's not the first time I've heard people complain about it. I'll be looking for other insurance for sure! </p>

0
Replies (1)
1st for Women
1st for Women's reply05 Apr 2017, 16:24
Official

Thank you for bringing this matter to our attention.

We have escalated the matter to the relevant department who will call you as soon as possible.

Please accept our apologies for the inconvenience caused.

Kind Regards,

The First for Women Team