6 day turn around time

<p>I was in an accident on the 2 Feb, despite their initial "your claim will be sorted within 6 days" I have yet to receive ANY news on my car. During the last 3 weeks, they didn't know where my car was towed to, but sent me an sms to tell me where my car was, turned out it wasn't there, I have to phone them to try to get feedback from them, they don't update me at all, every call centre consultant tells me a different story. I've been waiting. I've been patient. I cannot accept this non responsiveness, as I have life decisions to make pending their assessment. I'm saddened at their callousness, disappointed at their inability to communicate effectively and their inability to stick to their turnaround time, disgusted at the way my claim is being handled. after my rather irate call to them today, I was promised and assured someone would phone me tomorrow, 22 February. I won't hold my breath, although I desperately need answers. #shouldhavegonewithOutsurance my bad!</p>