DM
Dimakatso M
1 reviews | Active since Apr 2016
20 Apr 2016, 15:03
50
First for women refuses to pay for my claim. I bought a car and it was my first time and I got insurance with them and they told me that I am covered. But now because I had an accident they saying I am not covered. I am totally confused please assist.
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1st for Women's replyOfficial
21 Apr 2016, 14:52Hello Mangoro,
Thank you for bringing this matter to our attention.
We confirm that the claims team manager has been in contact with you after retrieving the sales call.
We understand that the commencement date indeed was disclosed telephonically and was agreed upon.
We will however ensure that the customer relations team also get in touch with you to address your concerns.
Please accept our sincere apologies for all the inconvenience caused.
Kind Regards,
The First for Women Team
Thank you for bringing this matter to our attention.
We confirm that the claims team manager has been in contact with you after retrieving the sales call.
We understand that the commencement date indeed was disclosed telephonically and was agreed upon.
We will however ensure that the customer relations team also get in touch with you to address your concerns.
Please accept our sincere apologies for all the inconvenience caused.
Kind Regards,
The First for Women Team
1st for Women's reply21 Apr 2016, 14:52
Official
Hello Mangoro,
Thank you for bringing this matter to our attention.
We confirm that the claims team manager has been in contact with you after retrieving the sales call.
We understand that the commencement date indeed was disclosed telephonically and was agreed upon.
We will however ensure that the customer relations team also get in touch with you to address your concerns.
Please accept our sincere apologies for all the inconvenience caused.
Kind Regards,
The First for Women Team
Thank you for bringing this matter to our attention.
We confirm that the claims team manager has been in contact with you after retrieving the sales call.
We understand that the commencement date indeed was disclosed telephonically and was agreed upon.
We will however ensure that the customer relations team also get in touch with you to address your concerns.
Please accept our sincere apologies for all the inconvenience caused.
Kind Regards,
The First for Women Team