5 Months, 3 calls, various messages, still no quote. Useless.

I've been trying to get a quote since Sept 2020. It's now end Jan. I went through the online platform and captured all of the details (VIN numbers and everything) for 2 cars, house, out & about. It said that it needed review and they would email me. I received nothing. I'm clearly on their mailing list from that so I got an SMS asking if I wanted a quote, so I rep**** yes. Simphiwe called me back, I told him about having all the details already on the site, he asked no questions and said he'd mail me the quote. Nothing. I called them a few weeks later myself to request a quote and supposedly all my info on the website cannot be seen after 30 days. So I asked if they could call me back to ask the 10000 questions so it's not on my bill - sure she said, took my number, said chat soon and I never received a call. I then sent them a msg on Twitter, to which they asked for my cell. I gave it to them and Simphiwe called me and we did the WHOLE thing again with all my details. I added household and added my partner's car. He promised he'll mail it to me (we even double checked the email he had). THEN I get a mail from a new person a week later asking if I accept the quote. WHAT QUOTE? I ask to see this illusive quote and she sends it to me (it only has my car on it, none of the other things we discussed. I asked her to find the info from the call record becuase I've now done this 4 times. No reply. It's like they don't even want the business?