5 ENDLESS CALLS TO FOLLOW UP ON MY CLAIM NO RESPO

I called FFW to claim for a camera which they paid out for. I immediately received an sms saying an amount will be deposited into my account. This never happened. When I got through to an agent they said management had it reversed. I WANT AN EXPLANATION. This is against the law.<br> <br> FFW collected my TV which was damaged by a power surge on the 4 February in the morning. I have called 5 times to be promised by each person who took the call they would return my call or get someone to call me. I AM STILL waiting. I have 2 small children and no TV since 4 February. <br> <br> I AM EXTREMELY DISAPPOINTED IN YOUR SHOCKING SERVICE FFW and will NO LONGER RECOMMEND YOUR SERVICES TO ANYONE. I am going to get other quotes from other insurance companies. I WANT MY TV NOW AND I WANT MY CAMERA CLAIM PAID.<br> <br> CUSTOMER SERVICE????? YOU PEOPLE SUCK