CG
Caron G
1 reviews | Active since May 2010
19 Jan 2016, 16:27
3rd Party Claim - 3 weeks no feedback
A client of First For Women drove into my car on 26/12/2015. It was reported by her to FFW with a case number and by myself on 31/12/2015 (19 DAYS AGO). The damage was assessed 2 weeks ago but yet no feedback has been forthcoming despite my bi weekly calls to FFW. They cannot provide me with any feedback. Its utterly shocking.<br> <br> To make matters worse I am also insured by them so it is an in house claim, I have to wonder if this is how they deal with people and claims then perhaps I should move my own insurance.
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1st for Women's replyOfficial
20 Jan 2016, 15:17Hello Carong,
We acknowledge receipt of your complaint.
One of our Customer Relation Specialists attempted to contact you on the number provided, unfortunately without any success, we have therefore communicated to you via email.
Please expect a call from our legal department before close of business 21/01/2016 who will discuss finalisation of the claim with you.
We apologise for the lack in feedback to you, we will investigate the service failures and address it on an internal basis.
Regards,
The First for Women Team.
We acknowledge receipt of your complaint.
One of our Customer Relation Specialists attempted to contact you on the number provided, unfortunately without any success, we have therefore communicated to you via email.
Please expect a call from our legal department before close of business 21/01/2016 who will discuss finalisation of the claim with you.
We apologise for the lack in feedback to you, we will investigate the service failures and address it on an internal basis.
Regards,
The First for Women Team.
1st for Women's reply20 Jan 2016, 15:17
Official
Hello Carong,
We acknowledge receipt of your complaint.
One of our Customer Relation Specialists attempted to contact you on the number provided, unfortunately without any success, we have therefore communicated to you via email.
Please expect a call from our legal department before close of business 21/01/2016 who will discuss finalisation of the claim with you.
We apologise for the lack in feedback to you, we will investigate the service failures and address it on an internal basis.
Regards,
The First for Women Team.
We acknowledge receipt of your complaint.
One of our Customer Relation Specialists attempted to contact you on the number provided, unfortunately without any success, we have therefore communicated to you via email.
Please expect a call from our legal department before close of business 21/01/2016 who will discuss finalisation of the claim with you.
We apologise for the lack in feedback to you, we will investigate the service failures and address it on an internal basis.
Regards,
The First for Women Team.