tt
tanya.vermeulen tanya.vermeulen

1 reviews | Active since Apr 2016

18 Oct 2016, 12:24

30% Increase on Monthly Premuims

<p>I received a notification on 8 October that my premium will increase by roughly 30%. I feel this is a ridiculous amount, considering my car has decreased in value in the past year. How can anyone, in our current financial state afford such a steep increase?!</p> <p> </p> <p>I rep**** on 9 Oct, stating that I wish to cancel. I got a reply on 11 Oct stating that a modified premuim can be looked at. I rep**** and said that will be great. It is now 18 October and I have still not had feedback on this. Clearly they are not concerned about losing existing loyal customers to competitors.</p>

0
Replies (1)
1st for Women
1st for Women's reply18 Oct 2016, 13:50
Official

Thank you for bringing this matter to our attention.

We have escalated same to the customer relations team to see if they can assist with reviewing the policy and premium.

We acknowledge the frustration and apologise for the inconvenience caused.

Kind Regards,

The First for Women Team