xM
xolani M
1 reviews | Active since Jun 2015
07 Jun 2015, 10:52
30% increase in premium
I received an email from 1st for women team, informing me that the montly premium will increase from (R800 toR1047.07) which is 31%. Basic excess from R4200 to R9600.(129%).<br> <br> This is unreasonable, an email sent to complain about this MASSIVE increase , no response.<br> Where no earth can you afford a 31 % in cost monthly and 129% in excess.<br> <br> No claim have been made since insured by 1st for woman.<br> <br> My policy number ***.<br> <br> <br>
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1st for Women's replyOfficial
10 Jun 2015, 17:01Hello mthimkhulu666,
Thank you for bringing this matter to our attention.
We have in the interim escalated the matter to the Customer Relations Team who will investigate the matter and see if they can assist with a further review.
We acknowledge the inconvenience caused and assure you feedback on the outcome.
Please accept our sincere apologies for all the inconvenience caused.
Kind Regards,
The First for Women Team
Thank you for bringing this matter to our attention.
We have in the interim escalated the matter to the Customer Relations Team who will investigate the matter and see if they can assist with a further review.
We acknowledge the inconvenience caused and assure you feedback on the outcome.
Please accept our sincere apologies for all the inconvenience caused.
Kind Regards,
The First for Women Team
1st for Women's reply10 Jun 2015, 17:01
Official
Hello mthimkhulu666,
Thank you for bringing this matter to our attention.
We have in the interim escalated the matter to the Customer Relations Team who will investigate the matter and see if they can assist with a further review.
We acknowledge the inconvenience caused and assure you feedback on the outcome.
Please accept our sincere apologies for all the inconvenience caused.
Kind Regards,
The First for Women Team
Thank you for bringing this matter to our attention.
We have in the interim escalated the matter to the Customer Relations Team who will investigate the matter and see if they can assist with a further review.
We acknowledge the inconvenience caused and assure you feedback on the outcome.
Please accept our sincere apologies for all the inconvenience caused.
Kind Regards,
The First for Women Team