3 Debit Orders in 3 Days

I am extremely disappointed with First for Women Insurance. Despite my policy clearly stating that my debit order should run on the 5th of every month, the company processed it on the 3rd, causing it to bounce and leaving me with penalty fees.

When I contacted the call centre, I was assured that the issue would be fixed and that I would receive a new debit order mandate within 24 hours. It’s been days, and I have received nothing.

To make matters worse, First for Women debited my account twice more—once on the 4th and again on the 5th—both times for the full premium amount. I have also emailed the complaints department but have received no response at all.

This level of service is unacceptable. I have lost money due to their mistake, and no one has taken responsibility or even responded to my complaint. I expected better from a company that claims to care about its customers.