1 reviews | Active since Jan 2017

04 Apr 2017, 15:51

2ND TIME! POLICY CANCELLED 2ND TIME WITH NO REASON

<p>2ND TIME! </p> <p> </p> <p>2 ND TIME that my policy has been cancelled and no communication was made! </p> <p>I have two policies with FFW and all got cancelled for the same insignificant fault/ reason. </p> <p>I've had enough and actually don't know what else to do.</p> <p>Insurance's are there to make you feel safe but all I feel is ****** and taken advantage of! </p> <p>I'm 24yeard old paying to have my life, car and cellphone ensurance and all I get is terrible service, horrible insurance and no protection if anything has to happen.</p> <p>I havent had insurance for the past 3 months and was never made aware of it, YES.... NO PHONE CALL, NO EMAIL...NOTHING!</p> <p>The only reason I found out I had no Insurance was because my cellphone was ****** and I tried to add a claim and couldnt.</p> <p> </p> <p>BUT THE REAL PROBLEM IS NOT MY CELLPHONE BUT MY LIFE AND CAR INSURANCE!!!!</p> <p> </p> <p>So dissapointed and honestly just speachless right now, if nothing is resolved I will get my Lawyers involved because this time there was too much on the line. </p> <p> </p> <p>SORT IT OUT FFW, OR ELSE THERE WILL BE MORE THAN JUST ME YOU HAVE TO DEAL WITH!</p>

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Replies (5)
1st for Women
1st for Women's reply04 Apr 2017, 16:07
Official

Thank you for bringing this matter to our attention.

We have escalated the matter for further investigation/clarity as to what has transpired on the policy.

Feedback will be provided as soon as possible.

Please accept our apologies for the inconvenience and frustration caused.

Kind Regards,

The First for Women Team

1st for Women
1st for Women's reply04 Apr 2017, 16:24
Official

Update:

May we please request a policy reference or cell phone number in order to contact you.

The 021* listed on the site rings unanswered.

We look forward to hearing from you and resolving the matter.

Kind Regards,

The First for Women Team

's update04 Apr 2017, 16:40
Reviewer Update

Hi,

Please contact me on ********** 443 bettwen 9am-5pm and after working hours on ********** 941, unfortunatly that not my number as i dont have a cellphone at this time as it was ******.

's update05 Apr 2017, 11:44
Reviewer Update

Hi,

Still waiting to be contacted with a solution to my problem?

1st for Women
1st for Women's reply05 Apr 2017, 12:40
Official

Good Day

The site has blocked out the numbers - we can not view your contact details.

May we supply our email address if you could possibly email us directly so that we assist further alternatively supply your email and we will take it from there.

crystalf@telesure.co.za can be used and we will respond accordingly.

Kind Regards,

The First for Women Team