2nd hand PARTS! Urgent Warning: First for Woman Insurance - Shocking Lack of Service and Poor Workmanship

I hope this message finds you well. I am writing to share my appalling experience with First for Woman Insurance, and I believe it is my responsibility to warn potential and existing clients about the shocking lack of service and poor workmanship I have encountered.

On the 2nd of December 2023, I was involved in an accident caused by another driver. I promptly informed First for Woman and provided the necessary proof that the accident was not my fault. To my dismay, the entire process has been a nightmare, and I want to bring attention to the ********* practices within the company.

First for Woman outsourced the repairs of my perfectly clean vehicle to RENE-IT in Greenstone. The vehicle was assessed and fixed with second-hand parts and exhibited a very low quality of craftsmanship. As a non-professional, even during the first assessment, I could notice the substandard work: a second-hand bonnet, paint not matched properly, and a poorly aligned bonnet that they couldn't match correctly. The padding under the bonnet was also moving and didn't fit properly, clearly indicating the use of cheap and low-quality parts.

Despite my concerns, First for Woman authorized the use of these second-hand parts. The minor injuries to the car were authorized for an exorbitant amount of over R 61 000, including a second-hand bonnet that still needed to be resprayed, with a value of R 16 000. It is evident that they could not justify paying more than R 4000 - R 5 000 for this subpar work, raising suspicions of potential money laundering within the company.

To make matters worse, I have never received the assessment report from the First for Woman assessor, despite multiple requests due to the poor workmanship. Additionally, my requests for phone call recordings from the day of my claim have been consistently ignored, raising serious concerns about transparency and accountability.

The senior manager, THEMBAKAZI SIGASA, seems to be unwilling to get involved or assist in resolving the mess created by First for Woman. The lack of support, communication, and assistance from the insurance company is appalling. They only seem friendly when collecting payments but show a complete disregard for their clients' well-being.

I have spent most of today trying to contact First for Woman, enduring waiting periods of over an hour each time, only to be met with excuses and a lack of answers. The employees hide behind claims of no knowledge, wrong department, or no authority to assist. It is the most pathetic display of customer service I have ever encountered.

I have been without a vehicle for two months, and First for Woman is attempting to use exhaustion tactics to evade responsibility for their lack of service and poor workmanship. I am currently preparing a case with lawyers and reporting the situation to the ombudsman.

I implore anyone considering First for Woman Insurance to think twice before engaging with this company. It is clear that they prioritize profits over customer satisfaction, and their practices are unacceptable.

Please share this message to ensure others are aware of the risks associated with First for Woman Insurance.

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