IM
Innocentia M

1 reviews | Active since Aug 2016

29 May 2019, 01:11

2 months waiting for my car. Bad Angel's!!!!

They call themselves guardian Angel's. They don't even know the meaning of customer service. Firstly I had to fight for them to approve my claim. It took almost 4 weeks for them at process the claim and they don't even call, you have to call them. Almost 2 months without a car. They don't even call you to check how you are. They done even bother themselves to call the penal nature to get an update. They just dump our cars there. 2 months without a car, waiting for parts that's nonsense. I am suffering, my kids are suffering they don't have transport to take them to school. Do they care Nooòoo they don't but they call themselves Angels. I regret the day I joined First for Women. They are so quick to deduct money from out accounts. I swear if I don't have my car next week, I am taking this to court. I wont pay for a car that's just sitting there. They are just liers, full of lies. When you call and ask to speak to a manager they will tell you that they are in a meeting. I am soooooo disappointed at first for women. My car has been kept at Renew it for 2 months, they don't even know about that. They don't follow up. I pay R2000 for nonsense nje.

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Replies (2)
1st for Women
1st for Women's reply29 May 2019, 07:14
Official
We have received your complaint, a Customer Relations Specialist will be in contact during the course of the day.

Kind Regards
The First for Women Team
1st for Women
1st for Women's reply03 Jun 2019, 14:40
Official
We can confirm that the Customer Relations Specialist attempted to make contact with you on the noted phone number and there was no answer.

Please note she has forwarded an email.

Kind Regards
The First for Women Team