1 reviews | Active since Apr 2015
2 Months later and I'm still waiting for feedback!
The reason for my online complaint with First for Women, is that whilst my initial claim was dealt with timeously and efficiently - my follow up claim on the workmanship (or lack thereof in this instance, provided by FFW's supplier \ALP Building Contractors") has been extremely slow and well below the standards one has come to expect from FFW.<br> <br> I logged my claim on 9th March 2015 and with the following subsequent phone calls and enquiries to FFW:<br> <br> 17 March 2015 - Rufus<br> 18 March 2015 - Roger<br> 18 March 2015 - Kathy (ALP Building Contractors)<br> 25 March 2015 - Janine<br> 30 March 2015 - Kathy (ALP Building Contractors)<br> 1 April 2015 - ALP Building Contractors made an appointment for a site visit and didn't even bother arriving<br> 11 April 2015 - Hussain (who did attempt to attend to my complaint"
Thank you for bringing this matter to our attention.
We confirm that the Customer Relations Specialist has been in contact with you and is in the process of finding an alternate supplier to resolve the matter.
We acknowledge the frustration and express our sincere apologies for all the inconvenience and frustration caused.
Kind Regards,
The First for Women Team
Thank you for bringing this matter to our attention.
We confirm that the Customer Relations Specialist has been in contact with you and is in the process of finding an alternate supplier to resolve the matter.
We acknowledge the frustration and express our sincere apologies for all the inconvenience and frustration caused.
Kind Regards,
The First for Women Team