1st Woman Insurance Claim Process lack of service

<p>Two issues with this company: You can do much online but only if you have a RSA ID or Passport Number so if a non RSA but resident then you need to go through the dire call centre. I have proposed to the company the last 12 months to just add a line for International Passports so we can also use online service but nothing. <br />Second issue is my claim last week for toilet blocked. They are not reverting back to me online, phone or emails. They then tell me this morning that claim is rejected but that was 4 days ago and nobody shared with me and the agent Rene had no information on why rejected. I then ask to speak to a manager and she informs me he will call today. I ask for next 2 hours but am told he is in meeting to 12. Poor service. <br />So my toilet is still blocked and stinking and I am home with broken leg and so must have that smell 24/7.</p> <p>Very tired of this company and will churn. </p> <p>Why rejected if its not lack of maintenance ? Why not inform me ? Such a poor company that I never </p> <p>experienced anything similar !<br />Gosh, Stay away from them <br />Best</p> <p>Birgitta Cederstrom </p>