1st For Women = zero for customer service

I did a claim for my car since last year November, today I haven’t received my payout as it was written off. When I first did my claim the lady that helped me on the phone didn’t have any empathy at, asking me questions which were not relevant to my claim and when I told her how I felt, she basically said she’s doing her job. I felt like they did not want to assist with the repairs of the vehicle. I don’t even know why they have an App because they don’t use it! I sent lots of messages which were not responded to 😡 there’s no constant follow ups and communication unless I as a client call them, because also they don’t respond to emails 🙄 the only person that dealt with my claim professionally was I think Lungi, who answered the call when I (as a client) had to call again for a follow up last week. And the most upsetting was when increased the access amount for claims when I mentioned that my sister was driving the vehicle, when it was mentioned from the beginning that she will also be a designated driver of the vehicle, they had all her details!!!! First for women is a ****!!!! No customer care, very little communication and some of their consultants should not be there, they do not know how to treat their clients!