1st for women will dissapoint you

I made several calls claiming for the wind screen, and then they instructed me to go to fix the screen in one of glass company that they working with.. When i went there , no authorisation was made under my car.. It been 4 times this year but never got help. Instead they play my mind, telling me to wait for the call but never received any call from them nor email.. They keep on pointing one another saying the one whose working on authorising is busy on phone call. Till today he or she is busy!!!