1st for women warranty - the wors experience ever. Do not ever use this company

First for women’ warranty cover is the worst cover you can ever have. I put in a claim on the 22nd October 2024 and still today my claim has not been finalised. My car has been at the dealership since then. Last week Tuesday i spoke to a claim processor and we went through my policy to see which components are covered and we found that 2 are covered from the quote provided by the dealer. My claim was handed over to a Lady by Letlhogonolo who like 1st for women doesnt care about clients. On the 23rd when i called in they said the assesor is busy with the claim because it is over R20 000.00 and i told them how is that possibles because we went through the policy and only 2 components are covered meaning the quote will be less than R20000.00. Then i left it and let them do their job. On Thursday when i called in to inquire (mind due they will never call you with an update, you constantly have to call them so imagine if you di not have access to a landline). I was then told that my cover only covers 1 component whoch is the hubs and i told Letlhogonolo that no the cv joints are covered as well. She was surprised as if she did not even go theough my cover before calling me. She then checked my cover and said she sees the cv joints are there so she will have to inquire with the assessor. Then now she comes back to me with another excuse why they do not wanna pay. Now she tells me if 2 components are claimed for at the same time then the policy will only cover the highest component. Then i ask her since when because i claimed before fr 2 components which were both covered and she said maybe it is because they are both in the gearbox (i dnt knw how that makes sense) and then i ask her why thelady i spoke to on Tuesday did not mention that to me. She only mentioned that 2 components will be covered we even went through the labour on the quote. Now they will request audio for that and revert back to me. On friday the 02.11.2024 Letlhogonolo says to me she will give me a call on monday the 4th nov 2024 which she never did as usual until i called in to inquire but they said she will get back to me. Around 1:30 i call in again and she says to me she received the audio she will listen to it and advise in the next 30 minutes but agin she never did until i called in around 3:50pm and i was told by another person that apparently Letlhogonolo received the wrong audio so she has requested the correct audio. How is that even possible (i leave it at that). She then calls me around 16:50 to say that the audio she received is incomplete the part that were we went through the components covered is not there so they have requested it and let me know tomorrow… its been almost 3 weeks without a car and no feedback to provide to the dealer regarding the claim and im dealing with run arounds from 1st for women. The worst insurance company that does not even care about people