1ST FOR WOMEN VAP DONT LIKE IT WHEN THE CUSTOMER CANCELS

I cancelled my main car insurance policy and then was put thru to the VAP Dept to cancel my VAP policy with them. The woman in the VAP dept who I dealt with was very rude.

She kept trying to insist that I should not cancel, and wanted to know my motives for cancelling in a very aggressive way - like she was trying to put me in the wrong.

When I made it clear that the cancellation was going to go through, she then put the phone down on me without even inquiring about the cancellation date - and then sent an email headed ***9# Important Policy Information The email stated that the date of cancellation was 17th Feb.

The final date/time of my insurance with FFWVAP should be midnight of 28th Feb 2022. I have paid up until that date so I should be getting insurance up to that date and time.

I recorded the conversation - so I have it on record that she put the phone down on me and set up her own cancellation date without referring to the customer.

Please would FFW correct the situation and revert to me.