FM
Faith M

1 reviews | Active since Feb 2023

14 Feb 2023, 10:17

1st for women unhappy customer

I have never had the worst experience in my life, they promise their new customers the world and they never deliver. When you follow up the on a claim they will then advise that they assumed you understood what comprehensive, terms used on initial call meant or would mis quote your statement.

They will find the loop whole in every statement you give in order for them no to pay. What pains its that luckily the car was recovered by tracker and damages was 40k and they are refusing to pay that. Imagine if it wasn't.

People I dealt with was Miriam under call centre, Monica under marketing and Earl under management. YOUR POLICY NUMBER ***

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Replies (1)
1st for Women
1st for Women's reply14 Feb 2023, 10:19
Official
Hi Faith,
 
We are disappointed to hear about your service experience. 

We have escalated your matter to the relevant team to look into. They will be in contact with you.
 
Kind Regards,
The First for Women Team