TM
Tshepo M
1 reviews | Active since May 2012
06 Mar 2021, 07:56
1st for women terrible service
I put in a claim on the 4th of February 2021 and it's no W a month my claim is still not resolved. I claimed for a washing machine and a fridge, the fridge was assessed and then they said they'll replace but the store never called to make arrangements. When I got the update about the fridge I asked about the washing machine since I never heard anything the assessor told me no one told him about it and I should send him the slip from the technician where I had it checked the first time. This guy has never responded to my emails and he never answers the phone when the call Centre guys call him to follow up. I sent messages on the APP and I finally got a response on Tuesday.
Helpful (0)
Replies (4)0
Replies (4)
1st for Women's replyOfficial
07 Mar 2021, 13:10Hi Tshepo,
We would like to apologise for the service you have received.
Our team will look into your matter and contact you with feedback during office hours.
Kind Regards,
The 1st for Women Team
We would like to apologise for the service you have received.
Our team will look into your matter and contact you with feedback during office hours.
Kind Regards,
The 1st for Women Team
1st for Women's reply07 Mar 2021, 13:10
Official
Hi Tshepo,
We would like to apologise for the service you have received.
Our team will look into your matter and contact you with feedback during office hours.
Kind Regards,
The 1st for Women Team
We would like to apologise for the service you have received.
Our team will look into your matter and contact you with feedback during office hours.
Kind Regards,
The 1st for Women Team
TM
Tshepo M's updateReviewer Update
07 Mar 2021, 21:22 my surprise I received an update via sms that my claim is approved. My washing machine will be delivered by the same useless outlet, digital experience. I don't even want to know them. I'd tlrather be paid so I can buy my own fridge and washing machine. I can buy them before 5pm on the day I'm paid. I have food that went off and refuse to carry on like this
TM
Tshepo M's update07 Mar 2021, 21:22
Reviewer Update
my surprise I received an update via sms that my claim is approved. My washing machine will be delivered by the same useless outlet, digital experience. I don't even want to know them. I'd tlrather be paid so I can buy my own fridge and washing machine. I can buy them before 5pm on the day I'm paid. I have food that went off and refuse to carry on like this
1st for Women's replyOfficial
08 Mar 2021, 08:51Hi Tshepo,
We have escalated your matter, our team will contact you to discuss your concerns.
Kind Regards,
The 1st for Women Team
We have escalated your matter, our team will contact you to discuss your concerns.
Kind Regards,
The 1st for Women Team
1st for Women's reply08 Mar 2021, 08:51
Official
Hi Tshepo,
We have escalated your matter, our team will contact you to discuss your concerns.
Kind Regards,
The 1st for Women Team
We have escalated your matter, our team will contact you to discuss your concerns.
Kind Regards,
The 1st for Women Team
TM
Tshepo M's updateReviewer Update
09 Mar 2021, 18:13Now the consultant is arguing with me for asking to be paid out.
After all the delays he caused he now says I must get the appliances from where he wants or tell him where I'm going to buy them. What's wrong with buy appliances on my own, since when is this an issue?? First for women has definatetly changed and I'm so disappointed in the service it's not even funny. I'm actually disgusted that I changed from Dial direct to this ****py service. What is it about this digital store that he insists that I get my appliances from?
Hi,
I just need to know the reason for wanting a payment do you want to use an alternative store.
If so which store would you like to use?
Because we got replacement quotes for both the appliances.
Regards.
After all the delays he caused he now says I must get the appliances from where he wants or tell him where I'm going to buy them. What's wrong with buy appliances on my own, since when is this an issue?? First for women has definatetly changed and I'm so disappointed in the service it's not even funny. I'm actually disgusted that I changed from Dial direct to this ****py service. What is it about this digital store that he insists that I get my appliances from?
Hi,
I just need to know the reason for wanting a payment do you want to use an alternative store.
If so which store would you like to use?
Because we got replacement quotes for both the appliances.
Regards.
TM
Tshepo M's update09 Mar 2021, 18:13
Reviewer Update
Now the consultant is arguing with me for asking to be paid out.
After all the delays he caused he now says I must get the appliances from where he wants or tell him where I'm going to buy them. What's wrong with buy appliances on my own, since when is this an issue?? First for women has definatetly changed and I'm so disappointed in the service it's not even funny. I'm actually disgusted that I changed from Dial direct to this ****py service. What is it about this digital store that he insists that I get my appliances from?
Hi,
I just need to know the reason for wanting a payment do you want to use an alternative store.
If so which store would you like to use?
Because we got replacement quotes for both the appliances.
Regards.
After all the delays he caused he now says I must get the appliances from where he wants or tell him where I'm going to buy them. What's wrong with buy appliances on my own, since when is this an issue?? First for women has definatetly changed and I'm so disappointed in the service it's not even funny. I'm actually disgusted that I changed from Dial direct to this ****py service. What is it about this digital store that he insists that I get my appliances from?
Hi,
I just need to know the reason for wanting a payment do you want to use an alternative store.
If so which store would you like to use?
Because we got replacement quotes for both the appliances.
Regards.