1st for Women Terrible customer service

I am FUMING as I speak , I am insured with the notorious 1st for women insurance company for my car . I got involved in a car accident on the 16th March 2025, to start with the claim processes , they waited for me to call to find out where in the claiming stages and processes I was , they did not bother to follow up with me or keep me updated about anything , Sheshrika the claim handler keeps telling me the claim has not been finalised and she will call me back end of business day, she NEVER kept to her promises of calling me , she never updates me even on email , she promised to call me on the 9th April by end of business day after having promised to call last week Friday, she did not call , nor did she provide any email . I am from another accident 8 months ago and my car was damaged being repairs , it was written off and I was insured with Dotsure - they took 2 weeks to finalise the claim and updated me at each and every step and kept me informed with the whole process , and paid out the claim within a month , so having to wait for 4 plus weeks only for a claim to be finalised - with no updates in between, is seriously not on and frustrating , yet the car only needs repairs , it is still repairable , but are taking so long to finalise a claim , such a big and capacitated company ? Why take so long ? they have failed with customer service , yet their such a big brand , they are not deserving , they make us pay so much and do not deliver . My car installment is nearing and they have not said a thing about my claim. This is terrible ! I have been so inconvenienced, I have had no car and in pain and frustrated even mentally by this process. My car is at the assessing place (whereever they have parked it ) getting exposed to rains and all the damages for such a long time - this is bad ! I need this to be escalated and known !