1st for women shouldn't be used by anyone

First For Women should not be used. On the 12th September, their client drove into the back of me. The process I needed to go through to get my 3rd party claim sorted was onerus, and I was sent from pillar to post. Eventually, I received a settlement value of R24k, which was only based off a digital assessment (which is their ONLY process). I went to get a quote based on a PHYSICAL inspection, and the quote arrived at R51k. I submitted this and after further consideration, they revised a settlement value of R32k which they believe is fair and final. Ive asked for their supplier where they get this value, and no answer. If submitted my formal response, yet I need to submit a formal response if I want to escalate this. Also, liability was confirmed, so not sure why there is a R20k deficit and there is no transparency on how they came to a conclusion, when their ONLY assessment was digital. We all know that pictures don’t always reflect the reality, but I must just suck it up because its their process. The Short-Term Insurance Act 53 of 1998, specifically the Policyholder Protection Rules, requires insurers to take reasonable steps to gather and investigate all relevant and appropriate information before finalising a claim. In this instance, the assessment was conducted digitally, which falls short of this requirement, particularly as an independent physical assessor has identified more extensive damage than what was captured in the digital assessment. Don’t use FFW.