1st for Women Shortfall cover is a ****!!!

Im writing to express my dissatisfaction with First For Women Shortfall cover. I was involved in an accident on the 18th Jan and my car was a write off, car was settled a few weeks after and I logged a claim for shortfall cover as I had a shortfall. Claim was logged on the 16th Feb and since then its been a complete headache dealing with first for women. I first had to deal with *********** call centre agents, iv been sent from pillar to post, informed of exclusions that were not declared to me on initiation of contract (the list is endless). To cut a long story short a consultant by the name of Zain promised that my shortfall will be paid to my finance house on the 18th Feb and I discovered a few days ago that this wasn’t actually done. I again phoned first for women to inform them of this and the same Zain informed me that the funds bounced back and therefore will be releasing the funds on the 28th Feb.

I called my finance house today and I was advised that no payment has been made by 1st for women. Im now beyond frustrated and don’t know what to do. I held 1st for women in such high regard but really disappointed at the service iv received after such a traumatic experience.