1st for Women playing dirty games

Once again, I am very disappointed by 1st for women business insurance.

On the 27 of September 2020 I drove into a pothole while travelling from my business site. I stopped immediately to check the tires (tyres) if they are still OK as the impact was severe.The tires looked ok and I got into the car and continued with my journey, after several km (less than 2 km) I realized that there was a warning light (sign) on the dashboard, the deaf lock light was on, I stopped the car and check, I opened the bonnet and realized that water was leaking from the water tank and it was almost empty, when I refill the water i noticed there was a continuous leaking from the water tank. I drove the car slowly to my home as I was nearby while refilling water in the water container, I managed to get home and parked the car.

The following morning (28 September 2020 before 6) i called the insurance to assist with towing my car to FORD LOUIS TRICHARDT as i did not want to take any risk of driving it there (and it was not starting with a first kick). AT Ford they assessed the car and i was notified that the water bottled is cracked and and the water leaked out of the water tank and as a result the Engine was damaged, i was given a quote, thats when I called 1st for women and explain to them what happened. I was ask to send the quote I received from Ford which i did right away. I was told the insurance will appoint the assessor and the car will be towed to a panel beater for assessment. from there i never received any update until Thursday the 1st of October 2020 when the assessor called me, he told me that there is no problem with the car and the water bottle/container is not damaged, and he further said that he is still continuing with assessments.

I patiently waited to hear from 1st for women insurance and ended up calling them for updates since they were quite, on the 6 of October 2020 i started calling them and the service i was getting was very poor, some consultants were cutting me off, after calling the 4* on the day, the assessor ended up calling me around 3 in the afternoon and told me that the damage in my car was not caused by hitting the pothole but it was Mechanical fault, i told him every wrong things happened just after i hit that pothole, i then asked him how coincidence that can be by the time i hit that pothole mechanical fault happened right away, he said to me he do not know.

Now they are playing dirty games.................. I've been receiving poor service from 1st for women insurance and there is no professionalism in them, 1st for women insurance said they will not PAY for my car to be fixed and they are even REJECTING the report from the Ford who are the Manufacturers, i do not know what exactly they did to my car, or maybe they've replaced the water container., which was part of the quotation from Ford and which was clearly cracked. I've never felt this low in my life where someone makes me to feel like a mad person. I'm very disappointed by the treatment i'm getting from 1st for women insurance since I've never expected it.