1st for Women not putting Women 1st.

Hello Peter, I hope you are well because I am not. Short story, I am a young Female and a client of 1st for Women. I am 9 months pregnant and moved to Johannesburg from Stellenbosch to be with my family as I am expected to give birth in Johannesburg, I left my car at my registered accommodation in Stellenbosch hoping to retrieve my car using a car carrier service. I called my insurer (1st for Women) to confirm if I am covered for this process, A lady (Lerato Mtembhu) asked if she could call me back with a feedback, I waited and ended up requesting a call back using my app. A gentleman (No name) called me back and advised that I am fully covered and there are no issues. After I made a book to have my car collected I get a call from Lerato advising me that I am not covered and she recommends that I travel back to Stellenbosch to collected my car after I told her more than once that I am pregnant . Now I have 2 problems: - My car is stuck in another province and cannot be retrieved after i checked with my insurer if I was covered and it was confirmed that I am. - I made a booking for car carrier to collect my car, if i cancel i will incur a R 285.00 cancellation fee.

Peter, please assist.