1st for Women- Let down again.

Once again I am disappointed by First for Women. I have warranty insurance with them. I asked for their assistance with solving my clutch replacement. I was sent to Innovation. Innovation has been sending from pillar to post changing their responses. Dear First for Women. You again have failed me. If you don't want to help customers why are you in the service industry? All I want is to replace my clutch. Is it so difficult? And why do you partner with a service provider that is clearly letting clients down?