1st For women is the worst when it comes to customer service

So 2 years back I called 1st for women to take out my mom 's car insurance , everything was well and off , they understood my mom is old and cant call , fast forward about 2 years later i call back and want to inquire why my mom 's insurance has sky rocketed and they tell me they cant help me , my mom must call them but they were happy to sign her up when i called coz they wanted business. they tell its their policy but that policy never app**** when i was taking out the insurance.

but they chargin my mom almost 2K , she's above 60yrs non risk , and ive got an insurance with them on a sports car , i pay R900 . my car parts cost more than my mom 's car , i've compared . so the text book response of parts inflation is just B.S for her situation . I need answers why they increased her rate .