1st for women is the worst ****mer insurance

1st for women is the worst insurance, i putted a claim in January the 14 up until now its not resolved yet, and they say i must pay R6000 access whereas my contract with them its R2000 and they come up with their own clause which i didn't have in my contract, also they say my comprehensive cover does not cover dants, when i try to call them they drop my calls ,they are the *****es , ****mers ever , i will never refer or advise someone to take them as their insurer ,i regret choosing them