1st for women is the worst insurance company ever!

Good day all Zero rating for 1st for women I have been a longstanding client of 1st for Women insurance since 2009 and use to think that they were the best and put women first. I cant wait to cancel and migrate to a different company. It's been 5 months They shouldn't be in business. I have now turned to the Ombudsman. Just before sending the email, a 1st for women consultant called to sell a product and told her how unhappy i am with their service, she responded "O.k ma'm, thank you.

Complaint: Policy number - *** No response to reg. claim due to flood damage. Racquel Rousseau <***>Thu, 4 Aug, 03:32 to info My late father's property in Ravensmead flooded. My 1st call to 1st for Women was on 15 June 2022, I spoke to Linda. at 16:48 (Claim was reported) I received no follow up or feedback. Thereafter, I called again several times and spoke to Mr Benji ( Benjamin) who told me that all their assessors are extremely busy with the flooding in the City of Cape Town. Needless to say I called again and again..... My concern: I registered my claim immediately after the floo damage to our property, however, It's been well over 30 days (two months to be exact ) . I have pics that the tenant sent me. Water ran down the roof, wall and the floor immersed so it will definitely start lifting. The inside of the house walls and ceiling is full of mold and it's a health risk for my tenants to live this way. Below is a copy of previous correspondence to them. ***> date:21 Jun 2022, 15:45subject:Re: 1st for Women OTPmailed-by:gmail.comGood day, I have been contacting your offices Tuesday 14 June, I spoke to Matsepelo, Nicole and Benjamin. Your offices does not follow up or do call back requests when I have asked them to. Our property have been damaged by the floods in CAPE Town. I need assistance, please? I called again about 10 mins ago but no answer. Mrs Rousseau

Complaint/Enquiry No. ***

Dear Lenise,Thank you for directing your complaint to the Financial Sector Conduct Authority (FSCA), and apologies for the delayed response.

Kindly be advised that this matter falls within the jurisdiction of the Ombudsman for Short Term Insurance.

Please refer the matter to the Ombudsman *** Tel: +27 (0) 11 *** / Share Call: ***We trust that you find the above in order and confirm that we have closed this case.

Regards,

Eunice Mashilo Analyst Email: ***