1st for women is a ****

1st for women is a ****, they didn't want me to move to another insurance coming so they offered to lower the premium as the other company was offering much lower but I didn't take the offer from that company as I've been with 1st for women for quite some time. Any way to cut the story short, they lowered the premium for just one month and now when I request a call back via email they ignoring me and the app is not working this whole day. I am canceling this soon as they respond these chancers...