1st for women is a money making scheme not an insurance company.

1st for women is a total failure. My sister is undergoing a lot of stress and emotional depression due to ill treatment by 1st for woman. She has got an active insurance policy with the stipulated insurance company. on the 20th May 2019 she got bumped and made a claim as accordingly, to her surprise the insurance claims that she is not on Comprehensive package but Saver package which only caters for third party only. What puzzles me most is the fact that my sisters car window was once broken and they did repair the window yet she is not covered on comprehensive package. Another confusing aspect is that after she was bumped the insurance said she can take the car for assessment, why were they raising her expectations to that extent yet her package does not cater for such? On our inquiry today the first consultant told us that they have never had a package called (Saver Package), as inquiry proceed another consultant claims that the policy package changed to third party package, the Saver Package is no longer in existence and she was never told of such changes. What is going here?