1st for women insurance level of service is disappointing

I took up a policy with them for home contents and I was told if I referred people I would get a Woolworths voucher 2 weeks ago they called my referrals and they took their products but I haven't received anything from them for those referrals I sent numerous emails and no one is responding I then wrote a complaint on Facebook then a consultant called me and advised their team leader was going to call before close of business this was on Tuesday I'm still waiting and today is Thursday. This is a huge concern because it makes you wonder what's going to happen when I need to submit a claim will I be going in circles like this. the level of service I'm receiving from them is disappointing