1st for Women Insurance, I'm extremely frustrated with the service I've received, particularly regarding the repairs done on my vehicle

1st for Women Insurance, I'm extremely frustrated with the service I've received, particularly regarding the repairs done on my vehicle. After reporting the subpar workmanship, it's been over a year and I'm still dealing with issues directly related to their repairs. However, they've denied responsibility, claiming the problems aren't from their work. What's even more concerning is the lack of communication. Despite my reports, I've never received a follow-up call or feedback on the matter. As a paying customer, I expect better service and support. At this moment I'm convinced they are taking bribes from the panelbeaters.