1st for women??? I highly doubt it

So I had an accident on the 15th March 2025. I've filed my claim via their app, stating that it is for 3rd party purposes only. I'm now receiving threats from the 3rd party - upon phoning FFW recoveries department to ask them to intervene and call the 3rd party. I was told that they cannot phone 3rd party or do anything and forwarding the threatening voicenotes also not going to help. The 3rd party need to call in and log claim. Now my question to you guys is as follows: at my house we only women so this guy said he got my personal details from the traffic department and he will come out to my house. So I must be assaulted and/or possibly killed before you guys will intervene? I'm actually so disgusted in the service rendered by your recoveries department. I've forwarded the threats to your email: ***.

Regards Jessica